Vleyr Privacy Policy

1. INFORMATION WE COLLECT

We collect information that is reasonably necessary to create and maintain accounts, provide and coordinate services, operate and secure the Platform, communicate with Users, process transactions where applicable, investigate incidents, and develop and improve our services.

Depending on how you use the Platform, information we may collect includes:

a. Account and Contact Information

This may include your name, email address, telephone number, account credentials, and other information you provide when creating or maintaining an account.

b. Service Information

This may include information concerning requests you submit or accept, requested services, service locations, dates and times, instructions, communications, and information necessary to coordinate the applicable service.

c. Vehicle and Property Information

Where applicable to a service, we may collect information concerning a vehicle or other property involved in a request, including make, model, color, license plate information, location, condition, access information, photographs, or other information reasonably necessary to provide or coordinate the service.

d. Location Information

Depending on the features you use and the permissions you provide, we may collect location information associated with your device, account, service request, or service activity.

Location information may be used to coordinate services, determine applicable service areas, facilitate communications, improve safety, investigate incidents, prevent fraud, and improve the Platform.

Where an operating system or device requires permission to access location information, the Platform may request that permission.

You may control certain device-level location permissions through your device settings. Disabling location permissions may prevent certain Platform features from functioning.

e. Communications and Support Information

We may collect information contained in communications with Vleyr, including communications concerning service requests, customer support, incidents, disputes, account issues, or other Platform matters.

Depending on the communication method used, this may include telephone calls, text messages, emails, in-app communications, support requests, or other communications associated with your account.

f. Transaction and Payment Information

If payment functionality is activated, we may collect information necessary to process or document transactions.

Payment card information may be processed by third-party payment processors. Vleyr may receive information such as transaction status, payment method type, transaction amount, and other information necessary to administer payments without necessarily receiving or storing complete payment card information.

g. Provider Information

If you participate as a Provider, we may collect information reasonably necessary to establish eligibility and administer Provider participation.

Depending on the service, this may include identification information, contact information, driver's license information, insurance information, vehicle information, qualifications, certifications, service history, verification information, and other information reasonably necessary for the applicable service.

Not every Provider will be required to provide the same information.

h. Device and Technical Information

We may automatically receive certain technical information when you use the Platform, including device type, operating system, application version, IP address, identifiers associated with your device, browser information, network information, timestamps, and information concerning how the Platform is accessed or used.

i. Usage Information

We may collect information concerning interactions with the Platform, including pages or screens viewed, features used, requests submitted, requests accepted, errors encountered, and other activity associated with Platform use.

j. Photographs and Other Content

Users may voluntarily submit photographs, documents, descriptions, or other content through the Platform.

Such information may be used to provide services, verify information, document conditions, investigate incidents, resolve disputes, maintain security, and improve Platform operations.

2. INFORMATION FROM OTHER SOURCES

We may receive information from sources other than directly from you.

These sources may include:

a. other Users involved in a service;

b. payment processors;

c. identity or verification providers;

d. insurance or credential verification sources;

e. technology and Platform service providers;

f. communications providers;

g. mapping and location service providers;

h. analytics and security providers;

i. publicly available sources; and

j. governmental, regulatory, law-enforcement, or other authorized sources where permitted by law.

The information we receive depends on the service, the source, and the circumstances in which the information is provided.

3. HOW WE USE INFORMATION

We may use information we collect for legitimate business and operational purposes, including to:

a. create and maintain User accounts;

b. provide, coordinate, schedule, and administer services;

c. facilitate communications between Users and Vleyr;

d. facilitate communications between Customers and Providers when necessary to coordinate a service;

e. process payments where applicable;

f. verify information and eligibility;

g. administer Provider participation;

h. protect the safety and security of Users, third parties, and the Platform;

i. investigate reported incidents, complaints, disputes, fraud, abuse, or unauthorized activity;

j. maintain records of service activity;

k. monitor and improve Platform performance;

l. develop, test, and improve current and future products, services, features, and operations;

m. understand usage patterns and demand;

n. communicate with Users about requests, accounts, services, updates, support, security, and other Platform matters;

o. detect, prevent, and address fraud, abuse, security incidents, and unlawful activity;

p. comply with applicable laws, regulations, legal processes, and governmental requests;

q. establish, exercise, or defend legal rights;

r. enforce our Terms of Service, Pilot Participation Agreement, and other applicable agreements; and

s. perform other purposes disclosed to you at or before the time information is collected or otherwise permitted by law.

4. PILOT PROGRAM INFORMATION

During the Vleyr pilot program, we may collect information necessary to evaluate how the Platform and services function in real-world conditions.

Pilot information may include service-request information, communications, timestamps, location information, service activity, incident reports, photographs, feedback, technical information, and other information reasonably necessary to evaluate the Pilot.

We may use Pilot information to:

a. evaluate Platform functionality;

b. evaluate service coordination;

c. identify operational problems;

d. evaluate safety procedures;

e. investigate incidents;

f. improve Customer and Provider experiences;

g. test communications and Platform features;

h. evaluate demand and service patterns;

i. identify fraud, misuse, or security issues; and

j. develop and improve future Vleyr services.

5. FUTURE SERVICES

Vleyr may develop and offer additional services through the Platform.

These may include, depending on availability and applicable requirements, services involving delivery, pickup, moving assistance, transportation-related coordination, asset or item movement, pet-related services, grocery or errand assistance, vehicle-related services, or other logistics and coordination services.

Information collected in connection with a future service will be handled in accordance with this Privacy Policy and any additional notice provided for that service.

The information necessary for a particular service may differ depending on the nature of that service.

6. HOW WE SHARE INFORMATION

We may disclose information to third parties when reasonably necessary to operate the Platform, provide services, comply with law, protect Users, or conduct legitimate business activities.

Depending on the circumstances, recipients may include:

a. Service Providers participating in a requested service;

b. Customers or other Users when information is reasonably necessary to coordinate an applicable service;

c. payment processors;

d. cloud hosting and infrastructure providers;

e. mapping and location service providers;

f. communications and messaging providers;

g. identity, verification, fraud-prevention, or security providers;

h. analytics and technology providers;

i. insurance providers, brokers, administrators, or claims-related service providers where applicable;

j. professional advisers, including attorneys, accountants, auditors, and consultants;

k. law enforcement, governmental authorities, courts, or regulators where required or permitted by law;

l. parties involved in a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction; and

m. other service providers or third parties where disclosure is reasonably necessary for a purpose described in this Privacy Policy.

We do not authorize third parties to use information obtained from Vleyr for purposes inconsistent with the services they provide to us, applicable agreements, or applicable law.

7. INFORMATION SHARED BETWEEN CUSTOMERS AND PROVIDERS

Because Vleyr coordinates services between Customers and independent Providers, certain information may need to be shared between the parties involved in a particular service.

Depending on the service, this may include:

a. name or identifying information;

b. contact information;

c. service location;

d. service instructions;

e. vehicle or property information;

f. relevant service timing;

g. information necessary to access or perform the service; and

h. other information reasonably necessary to coordinate the applicable service.

Vleyr will not intentionally disclose information that is not reasonably necessary for the applicable service unless otherwise permitted or required by law.

Users are responsible for handling information they receive through the Platform appropriately and only using it for legitimate purposes related to the applicable service or as otherwise permitted by law.

8. LOCATION INFORMATION

Certain Vleyr services may depend on location information.

Location information may be used to coordinate service requests, identify service areas, communicate service status, facilitate safety procedures, investigate incidents, prevent fraud, and improve Platform functionality.

Where location access is optional, you may decline permission through your device settings. However, certain features may not function without location access.

Where a service requires location information, Vleyr may explain the applicable requirement before or during use of the service.

9. COOKIES, SDKS, LOGS, AND SIMILAR TECHNOLOGIES

Vleyr and its third-party technology providers may use cookies, software development kits (“SDKs”), pixels, logs, device identifiers, and similar technologies to operate, secure, analyze, and improve the Platform.

These technologies may collect information such as device information, usage information, IP address, application activity, performance information, and other technical information.

The specific technologies used may change as the Platform develops.

Where required by applicable law, Vleyr will provide appropriate notice and obtain any required consent.

10. COMMUNICATIONS

We may use information associated with your account to communicate with you concerning:

a. service requests;

b. accepted or cancelled requests;

c. account activity;

d. customer support;

e. security;

f. incidents;

g. changes to the Platform;

h. Pilot activities;

i. legal or administrative matters; and

j. other matters reasonably necessary to operate the Platform.

You may receive communications through the Platform, push notifications, email, text messages, telephone calls, or other communication methods associated with your account.

Transactional and service-related communications may continue even if you opt out of certain promotional communications.

11. MARKETING COMMUNICATIONS

Where permitted by law, Vleyr may send promotional or marketing communications.

You may opt out of promotional email communications by using the unsubscribe mechanism included in the communication.

You may also be able to manage certain communication preferences through the Platform.

Opting out of promotional communications does not prevent Vleyr from sending service-related, transactional, security, legal, or other communications necessary to administer your account or requested services.

12. DATA SECURITY

Vleyr takes reasonable measures designed to protect information against unauthorized access, use, alteration, disclosure, or destruction.

Security measures may include administrative, technical, and organizational safeguards appropriate to the nature of the information and the circumstances in which it is processed.

No electronic transmission, storage system, or internet-based service can be guaranteed to be completely secure.

Accordingly, Vleyr cannot guarantee that information will never be accessed, disclosed, altered, or destroyed through circumstances beyond Vleyr’s reasonable control.

Users are responsible for maintaining the security of their account credentials and should promptly notify Vleyr if they believe their account has been compromised.

13. DATA RETENTION

Vleyr retains information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and transaction records, resolve disputes, investigate incidents, comply with legal obligations, enforce agreements, maintain security, and support legitimate business operations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, legal requirements, operational requirements, and other circumstances.

Vleyr may retain information for longer periods when required or permitted by law.

When information is no longer reasonably necessary for a legitimate business or legal purpose, Vleyr may delete, de-identify, aggregate, or otherwise dispose of it in accordance with applicable law and our internal practices.

14. DATA DELETION AND ACCOUNT CLOSURE

You may request closure of your Vleyr account by contacting Vleyr through the support channels made available through the Platform.

Account closure does not necessarily result in immediate deletion of all information.

Vleyr may retain information where reasonably necessary to:

a. comply with legal or regulatory obligations;

b. maintain financial or transaction records;

c. resolve disputes;

d. investigate incidents;

e. prevent fraud or abuse;

f. protect security;

g. enforce agreements; or

h. otherwise exercise or defend legal rights.

Where information is retained, it will continue to be handled in accordance with applicable law and this Privacy Policy.

15. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have rights concerning your personal information.

These rights may include, where applicable:

a. requesting access to certain personal information;

b. requesting correction of inaccurate information;

c. requesting deletion of certain information;

d. requesting information concerning certain disclosures or processing activities;

e. objecting to or restricting certain processing;

f. requesting a copy of certain information in a portable format; and

g. exercising other rights provided by applicable law.

The availability and scope of these rights depend on applicable law and the circumstances.

Vleyr will not discriminate against a User for exercising a privacy right to the extent prohibited by applicable law.

16. NEW YORK USERS

Vleyr is a Delaware corporation operating in New York.

Where New York law provides applicable privacy, security, consumer-protection, breach-notification, or other rights, Vleyr will comply with those requirements to the extent applicable to its operations.

Nothing in this Privacy Policy is intended to waive a right or protection that cannot lawfully be waived.

17. REQUESTING PRIVACY ASSISTANCE

To submit a privacy-related request or question, contact:

Vleyr Technologies, Inc.

Email: privacy@vleyr.com

When submitting a request, Vleyr may request information reasonably necessary to verify the identity or authority of the person making the request.

Verification requirements may vary depending on the nature and sensitivity of the request.

Vleyr will respond to valid privacy requests within the time required by applicable law.

18. CHILDREN’S PRIVACY

The Vleyr Platform is not intended for children under 13 years of age.

Vleyr does not knowingly collect personal information from children under 13 through the Platform without legally required parental consent.

If Vleyr learns that it has collected personal information from a child under 13 in circumstances where such collection was not permitted, Vleyr will take reasonable steps to address the information in accordance with applicable law.

19. THIRD-PARTY SERVICES AND LINKS

The Platform may contain or interact with third-party services, websites, applications, payment processors, mapping services, communications services, or other technology.

Third parties may have their own privacy policies and practices.

Vleyr is not responsible for the independent privacy practices of third parties that are not controlled by Vleyr.

Users should review applicable third-party privacy policies when using third-party services.

20. BUSINESS TRANSACTIONS

If Vleyr participates in a merger, acquisition, financing, reorganization, bankruptcy proceeding, sale of assets, or similar transaction, information maintained by Vleyr may be transferred or disclosed as reasonably necessary in connection with that transaction, subject to applicable law.

21. LEGAL DISCLOSURES

Vleyr may disclose information when reasonably necessary to:

a. comply with applicable law, regulation, legal process, subpoena, court order, or governmental request;

b. protect the rights, property, or safety of Vleyr, Users, or third parties;

c. investigate suspected fraud, abuse, unlawful activity, or security incidents;

d. enforce the Terms of Service, Pilot Participation Agreement, or other agreements;

e. establish, exercise, or defend legal claims; or

f. respond to emergencies or circumstances involving an immediate threat to a person’s safety where disclosure is reasonably necessary.

22. DE-IDENTIFIED AND AGGREGATED INFORMATION

Vleyr may create aggregated, statistical, or de-identified information from information collected through the Platform.

Where information has been de-identified or aggregated so that it is not reasonably capable of being associated with an identifiable individual, Vleyr may use it for lawful business purposes, including analysis, research, product development, operational planning, reporting, and improvement of the Platform.

23. DO NOT TRACK

Some web browsers and devices provide “Do Not Track” or similar signals.

Because there is not a universally accepted technical standard for responding to all such signals, Vleyr may not respond to every such signal.

Where applicable law requires a specific response to a recognized privacy preference signal, Vleyr will process that signal in accordance with applicable law.

24. CHANGES TO THIS PRIVACY POLICY

Vleyr may update this Privacy Policy as the Platform, services, technology, business, or applicable law develops.

The current version will identify its effective date.

If we make a material change that requires notice under applicable law, we will provide notice in a manner reasonably calculated to inform affected Users.

Your continued use of the Platform after an updated Privacy Policy becomes effective will be subject to the updated Policy to the extent permitted by law.

25. CONTACT US

Questions, requests, or concerns concerning this Privacy Policy may be directed to:

Vleyr Technologies, Inc.

Privacy: privacy@vleyr.com

Support: support@vleyr.com